Free Returns
Eligible returns within the 30-day window are free.
A Clear Path After Purchase
Return & Refund Policy
Nestoria offers free returns and exchanges within 30 days. This policy explains the return window, how to begin a request, what information helps us review it, and how approved refunds or exchanges are completed.
Return Window
30 Days
Return Cost
Free
Support
24/7
The 30-Day Promise
What the Policy Gives You
If a Nestoria purchase is not right for your space, you can request a free return or exchange within 30 days. Keeping your order information and the product in reasonable return condition helps make the review more efficient.
Free Exchanges
Eligible exchanges within the same 30-day window are also free.
Order Review
Support may review the order, return timing, item condition and the reason for the request before confirming the next step.
24/7 Assistance
Nestoria customer support is available around the clock for return, refund, exchange and delivery-condition questions.
Before You Start
Keep the Product Ready for Review
Once you decide an item may need to be returned, avoid unnecessary additional use or handling. Keeping the product, included components and order details organized can help support review your request accurately.
01
Locate the Order Information
Keep your order details available so the purchase and product can be identified quickly.
02
Preserve the Product Condition
Avoid adding unnecessary wear or damage once you have decided to request a return.
03
Keep Included Components
Retain parts, accessories, manuals and relevant packaging where reasonably possible until the request is resolved.
04
Document Delivery Concerns
If an item arrives damaged, incomplete or incorrect, clear photographs and order details can help support assess the issue.
Return Process
Four Steps From Request to Resolution
The exact handling can vary by product and order circumstances, but the process generally moves through request, review, return instructions and final resolution.
Start the Request
Contact Nestoria within the 30-day window with the order information and the reason for the return or exchange.
Confirm the Details
Support may review timing, item condition and any information needed to identify the correct resolution.
Follow the Instructions
Once approved, follow the return or exchange instructions provided for your specific order.
Complete the Outcome
After the returned item is received and reviewed as required, the approved refund or exchange can be completed.
Return Eligibility
Reasonable Conditions Keep the Process Clear
A return request may need to meet basic conditions so it can be reviewed fairly. Special circumstances such as damage, missing components or an incorrect item are assessed according to the facts of the order.
01
Request Within 30 Days
The return or exchange should be initiated within 30 days of delivery.
02
Reasonable Return Condition
The item should be kept in a condition suitable for return review and free from avoidable post-delivery damage.
03
Included Components
Where applicable, keep the parts, accessories and other components supplied with the product.
04
Valid Order Information
The request should be connected to a valid Nestoria order so the purchase can be verified and reviewed.
Refunds & Exchanges
Resolution Follows the Approved Return
Refunds and exchanges are completed after the applicable return requirements have been satisfied. Processing can depend on the returned product, review status, replacement availability and the payment method involved.
01
Refund Review
An approved refund is processed after the returned item has been received and reviewed as required.
02
Original Payment Method
Where appropriate, an approved refund may be returned through the original payment method used for the purchase.
03
Exchange Availability
An exchange may depend on the requested replacement being available when the request is processed.
04
Discounted Orders
If an item was purchased with an automatic subscriber or promotional discount, any approved refund reflects the amount actually paid for that item, subject to the order details.
Order Issues
Different Concerns Need Different Responses
A return because a piece does not suit the room is different from an order that arrives damaged, incomplete or incorrect. Sharing clear information helps customer support determine the right path.
The Piece Is Not Right for the Room
Start the request within 30 days and keep the product in reasonable return condition while the return or exchange is arranged.
The Item Arrived With Damage
Report the concern promptly, keep relevant packaging and order information, and provide photographs where useful.
The Delivery Does Not Match the Order
Provide the order details and identify the discrepancy so support can review the issue accurately.
A Component Appears Missing
Check the packaging and included materials first, then provide the product and order details if something still appears to be missing.
Eligible returns are free within the 30-day window.
Eligible exchanges are free within 30 days.
Orders have an expected delivery time of 3–5 calendar days.
Support is available around the clock for return and order questions.