Order Details Are Reviewed
Accurate contact and delivery information helps reduce avoidable delays before an order moves into fulfillment and shipping.
Clear Delivery Standards for Every Order
Shipping Policy
This Shipping Policy explains Nestoria's shipping standards, expected delivery timing, address responsibilities and the steps to take if an order is delayed, arrives with an issue or needs follow-up support.
Shipping
Free on All Products
Delivery
3–5 Calendar Days
Support
Available 24/7
From Order to Arrival
Four Stages of the Shipping Journey
The shipping process begins once an order has been accepted and prepared for delivery. Timing can vary slightly depending on destination, order details and circumstances outside direct control.
Items Are Prepared for Transit
Products are prepared for shipment based on the order information provided during checkout.
The Order Moves Toward You
Transit timing may be affected by destination, carrier operations, weather, access conditions and other circumstances.
Review the Delivery Promptly
Once your order arrives, review the package and product condition as soon as reasonably possible and report concerns promptly.
Shipping Standard
Free Shipping Applies to Every Product
Nestoria provides free shipping on all products. No separate standard shipping charge is added simply because an order contains furniture, lighting, textiles, storage or decorative pieces.
01
All Product Categories
Free shipping applies across Nestoria's furniture, lighting, decor, textiles and storage collections.
02
Accurate Checkout Details
Customers are responsible for entering complete and accurate delivery information when placing an order.
03
Order Changes
If you notice an address or order-detail issue, contact support as soon as possible. Changes cannot be guaranteed after fulfillment or transit has begun.
04
Tracking Updates
When tracking or shipment updates are available for an order, they may be provided through the contact information associated with the purchase.
Delivery Timing
Expected Delivery Is 3–5 Calendar Days
The 3–5 calendar day window is the expected delivery standard. It is not a guarantee that every order will arrive on an identical schedule.
3–5 Calendar Days
Nestoria's standard expected delivery time is 3–5 calendar days from the applicable stage of order processing and shipment.
Timing Can Vary
Destination, carrier conditions, weather, access limitations, high-volume periods and other events can affect actual arrival timing.
Watch for Order Updates
Keep your order contact information current and review any shipping or delivery messages associated with your purchase.
Help Is Available 24/7
If an order appears delayed or you need help understanding its status, Nestoria customer support is available around the clock.
Address & Delivery Readiness
A Smooth Delivery Starts With the Details
Accurate address information and a prepared delivery area can help reduce preventable delays, especially for larger furniture pieces.
Confirm the Full Address
Review street details, unit or apartment information, city, state and postal code before completing checkout.
Keep Contact Information Current
Use a reachable email address and phone number so order-related updates can be delivered when needed.
Measure Access for Large Furniture
Check entry doors, hallways, stair turns and other narrow access points before ordering oversized pieces.
Prepare the Final Placement Area
Clear the intended space so the delivered item can be reviewed and positioned without unnecessary obstruction.
Furniture Delivery Preparation
Measure the Route, Not Only the Room
For sofas, tables, beds, cabinets and other larger furniture, the final room dimensions are only part of the fit. The full path from the entry point to the intended placement area should also be considered.
01
Check Entry Width
Measure the narrowest doorway or opening the piece will need to pass through.
02
Review Corners and Stairs
Sharp turns, stair landings and ceiling height can affect how a large item moves through the home.
03
Protect the Arrival Zone
Remove fragile objects and unnecessary obstacles from the immediate delivery path before arrival.
04
Inspect Promptly
Review delivered furniture and packaging as soon as reasonably possible so any concern can be reported without unnecessary delay.
When Something Needs Attention
How to Handle Common Delivery Issues
If an order does not arrive as expected, arrives with visible damage or appears incomplete, contact Nestoria support with the order details and any helpful information about the issue.
Order Appears Delayed
Review available order updates first. If the expected delivery window has passed without a clear update, customer support can help review the available order information.
Address Information Is Incorrect
Contact support as soon as you notice the issue. Address changes may not be possible once an order is already being fulfilled or transported.
Item Arrives With a Concern
Keep the order details and relevant packaging available, document the condition where useful and report the concern promptly for review.
A Return or Exchange Is Needed
Nestoria offers free returns and exchanges within 30 days, subject to the applicable return and refund conditions.
Policy Scope
Shipping Terms Work With Other Store Policies
This page explains Nestoria's shipping and delivery standards. Returns, exchanges, payments and other order matters may also be governed by the applicable policy or checkout information presented for the transaction.
01
Shipping Policy
Covers free shipping, expected delivery timing, address responsibilities and delivery-related guidance.
02
Returns and Exchanges
Free returns and exchanges are available within 30 days under Nestoria's applicable return conditions.
03
Order Communication
Customers should keep checkout contact information accurate so order-related updates can be received.
04
Policy Updates
Nestoria may update this Shipping Policy when operations, service standards or applicable requirements change.
Shipping is free on every Nestoria product.
Orders have an expected delivery time of 3–5 calendar days.
Free returns and exchanges are available within 30 days.
Support is available around the clock for shipping and order questions.