Free Returns
Returns are free within 30 days. Keep your order information available so the correct purchase can be reviewed quickly.
Nestoria Customer Care
Returns & Exchanges
A considered home should feel right after it arrives. Nestoria provides free returns and exchanges within 30 days, supported by a clear process and 24/7 customer care.
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30-Day Return & Exchange Window
Free returns and exchanges are available within 30 days.
The Nestoria Promise
A Clear 30-Day Window
Whether the piece does not suit the room as expected or you need a different resolution, Nestoria’s return and exchange process is designed to remain straightforward and supported.
Free Exchanges
Exchanges are free within the same 30-day window when a different product resolution is the better fit.
24/7 Assistance
Customer support is available around the clock for return, exchange, order and delivery questions.
Keep It Simple
Your order number and product name help connect the request to the right purchase and keep the review clear.
A Considered Process
Four Clear Steps
Start with your order information, identify the product involved, choose the resolution you need and keep the item details available while the request is reviewed.
01
Review the Order
Confirm the order number, product name and purchase details connected to the item you want help with.
02
Choose a Resolution
Decide whether a return or exchange best resolves the issue for your space, product or order.
03
Provide the Details
Share the relevant order and product information so the request can be reviewed accurately and efficiently.
04
Follow the Next Step
Use the guidance provided for the return or exchange and keep your order information available until the request is complete.
Before You Request
Prepare the Order Details
Clear information helps keep the review focused. Before requesting a return or exchange, gather the details that identify the purchase and the product involved.
01
Order Number
Use the exact reference connected to the purchase you want reviewed.
02
Product Name
Identify the exact furniture, lighting, textile, decor or storage piece involved.
03
Requested Resolution
State clearly whether you are seeking a return or an exchange.
04
Useful Visuals
If an item arrived damaged, incorrect or incomplete, keep useful photographs of the product and packaging available for review.
Choose the Right Path
Return or Exchange
Both options are available within 30 days. Choose the path that best matches what you want to change about the purchase.
When the Piece Is Not Right
A return may be the better choice when you no longer want the product or it does not work for the intended room, proportion, style or use. Returns are free within the 30-day window.
When You Need a Different Fit
An exchange may be more suitable when you still want a Nestoria piece but need a different product resolution. Exchanges are free within the same 30-day window.
When Something Is Off
Order Issues
Keep the product, order details and any useful supporting information available when something arrives differently from what you expected.
Visible Damage
Keep useful photographs of the item and packaging available so the condition can be reviewed clearly.
Wrong Item
Have the order number, the item received and the item you expected ready when requesting help.
Missing Components
Identify the product and the part or component that appears to be missing so the issue can be described precisely.
Room or Size Fit
If the piece does not work for the intended space, compare the product dimensions with the room before deciding on the next step.
Style or Finish
If the piece does not suit the room as expected, a return or exchange can be considered within the 30-day window.
Arrival Concern
If a delivery issue affects the order, keep the latest tracking and order information available for support.
Across the Collection
Support for Every Room
The same 30-day free return and exchange promise applies across Nestoria’s furniture, lighting, rugs, textiles, storage, mirrors, wall decor and decorative accents.
Sofas & Seating
Tables & Media Furniture
Bedroom Furniture
Dining & Bar Furniture
Wall Art & Displays
Mirrors & Wall Accents
Vases, Sculptures & Table Decor
Chandeliers, Pendants & Fixtures
Table, Floor & Wall Lamps
Area Rugs & Runners
Curtains & Window Treatments
Cushions, Throws & Poufs
Shelves, Bookcases & Cabinets
Baskets, Benches & Organizers
Nestoria Support
Need Help With a Return?
Customer support is available 24/7 for return, exchange, order and delivery questions. Keep your order number and the product name ready when possible so the request can be reviewed efficiently.
Contact Nestoria
Email
support@nestoria.lat
Phone
+1 (704) 517-7193
Availability
24/7 customer support
Return Standard
Free returns & exchanges within 30 days